HELP DESK ANALYST
The Help Desk Analyst’s primary function is to provide frontline technical support to all network users. The Help Desk Analyst is responsible for the installation, maintenance and support of all ICT and telephony equipment on the school site. The Help Desk Analyst troubleshoots and resolves ICT queries and problems as they arise. He/she must have a working knowledge of TCP/IP, MS Windows XP, MS Office 2007 and good troubleshooting and diagnostic skills. Familiarity with MS Windows Servers, Cisco, Exchange, and MCP/MCSA/CCNA are also desirable.
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